Is there any hotel policies or accommodation/F & B fees for children?
- Infants under 7 years old are allowed to share existing bed with adults in free of charge.
- 7 year old child or over, or any children request for extra bed are applied for the same fee as an adult.
■Food & Beverage
- Breakfast … free for under 4 years/ JPY1,200 for 4-6 years / JPY2,000 for 7-12 years old.
- Lunch Buffet s … free for under 4 years/ JPY1,300 for 4-6 years / JPY2,000 for 7-12 years old
- Dinner Buffet … free for under 4 years/ JPY2,000 for 4-6 years / JPY3,000 for 7-12 years old
■Fitness & Swimming Pool
- Fitness and in-door swimming pool are restricted to use by only guest over 16 years old
Are pets allowed?
Pets are not allowed unless they are licensed service animals.
Do you have adjoining rooms?
Yes however, availability is not guaranteed until arrival at the hotel, unless rate plan is especially for inter-connecting rooms(i.e. Connecting Family Room)
What is your cancellation/deposit policy?
Basic hotel policy is as follows;
1. Cancellation received within 1 day prior to arrival date … 20% of 1st night charge.
2. Cancellation received on arrival date … 80% of 1st night charge.
3. No-Show … 100% of 1st night charge However, it may differ in rate plan or booking channels (i.e. Travel Agency, online booking) from above condition. Please refer to your confirmation sheet or hotel voucher for clarification.
Can I ship a package to the Hotel and pick it up when I get there?
We can receive your packages and hold them for you free of charge, but we only accept packages 2 days prior to your arrival, please make sure your packages are delivered no earlier than that.
2-6-1, Daiba, Minato-ku, Tokyo 135-8701 Japan Hotel Grand Nikko Tokyo Daiba
*Include the name in ENGLISH under which you made your reservation and your arrival date.
Will your rooms allow rollaway beds? Is there an extra charge?
The rooms will not allow rollaway beds.
May any rollaway or extra beds be arranged? Is there an extra charge?
No additional rollaway / extra beds may not be arranged in free of charge.
Do you have free rental goods which I can use in the guest room?
We have trouser presses, humidifying air purifiers, desk lamps, CD/MD players, read-only BD/DVD players, thermometers, cooling pads, can openers, children’s play mats, and more available. We do provide software, such as DVDs or CDs. (Please note that there are limited quantities of rental items.)
Please ask room service should you wish to use a rental item.
What other guest supplies/amenities in room Is there an extra charge?
Variety of room amenities/supplies are available and they are in free of charge.
Some items are limited innumbers
Are cribs or bed guards available at the hotel?
Yes, A crib or bed guard can be arranged at the time of your reservation.
They are in free of charge.
Kindly note that they are limited to child / infant for use as below, due to safety reasons;
baby under 10 months only ( Children not yet able to stand by themselves )
between 18 months and 5 years old
Do you offer room service?
Yes, We offer room service from 6 am to 1 am.
How much do you charge for Wi-Fi access?
Wi-Fi access is complimentary for all guests.
Is early check-in or late check-out possible?
We always do our best to accommodate early check-in and late check-out request,however these Will be honored on an availability basis.
Early check-in and later checkout are available for the following extra fees.
before 9:00 1 night charge / 9:00 – 12:00 50% / 12:00 – 15:00 30%
12:00 – 15:00 30% / 15:00 – 18:00 50% / after 18: 00 100% of room charge
What is check in/check out time?
Regular Check-in time is at 3pm. Regular Check-out time is at noon.
It differs depending on the plans you choose.
If you arrive early, or need to depart late, our Bell staff will be able to store your luggage free of charge.