FAQ

HOTEL TOP
FAQ

AI Chatbot

Answers to frequently asked questions.
If you have any questions that do not fall under the following, please contact us through the inquiry page.

CONTACT

Accommodations
Dining＆Entertainment
Facilities＆Services
Transportation＆Parking

Accommodations

Is there any hotel policies or accommodation/F & B fees for children?

■Accommodation
- Infants under 7 years old are allowed to share existing bed with adults in free of charge.
- 7 year old child or over, or any children request for extra bed are applied for the same fee as an adult.

■Food & Beverage
- Breakfast … JPY2,000 for 0-12 years old.　* When ordering the children's menu
- Lunch Buffet s … free for under 4 years/ JPY1,300 for 4-6 years / JPY2,500 for 7-12 years old
- Dinner Buffet … free for under 4 years/ JPY2,000 for 4-6 years / JPY3,500 for 7-12 years old

■Fitness & Swimming Pool
- Fitness and in-door swimming pool are restricted to use by only guest over 16 years old
Are pets allowed?

Pets are not allowed unless they are licensed service animals.
Do you have adjoining rooms?

Yes however, availability is not guaranteed until arrival at the hotel, unless rate plan is especially for inter-connecting rooms(i.e. Connecting Family Room)
What is your cancellation/deposit policy?

Basic hotel policy is as follows;
1. Cancellation received within 1 day prior to arrival date … 20% of 1st night charge.
2. Cancellation received on arrival date … 80% of 1st night charge.
3. No-Show … 100% of 1st night charge However, it may differ in rate plan or booking channels (i.e. Travel Agency, online booking) from above condition. Please refer to your confirmation sheet or hotel voucher for clarification.
Can I ship a package to the Hotel and pick it up when I get there?

We can receive your packages and hold them for you free of charge.
Luggage could be kept within our storage from a month before the guest's staying period.
Your luggage will be handed over to you at check-in.

ADDRESS：

2-6-1, Daiba, Minato-ku, Tokyo 135-8701 Japan Hotel Grand Nikko Tokyo Daiba
TEL: 81(3)5500-6711
*Include the name in ENGLISH under which you made your reservation and your arrival date.
Will your rooms allow rollaway beds? Is there an extra charge?

The rooms will not allow rollaway beds.
May any rollaway or extra beds be arranged? Is there an extra charge?

No additional rollaway / extra beds may not be arranged in free of charge.
Do you have free rental goods which I can use in the guest room?

We have the following items for free:

Trouser press, Shoes Dryer, Lamp, Adapter, Converter, Extension cord, CD player, Playback only Blu-ray player (DVDs available), Thermometer, Sphygmomanometer, Scales, Ice pack, Can opener, Blanket, Children's playmat, etc. are available for rent.

DVD, CD software, etc. are not available. (Please be forewarned that the number of rental goods are limited)

Please ask room service should you wish to use a rental item.
What other guest supplies/amenities in room Is there an extra charge?

Variety of room amenities/supplies are available and they are in free of charge.
Some items are limited innumbers
Are children's amenities available?

We provide slippers, nightwear, and toothbrush for children. The slippers are 20cm. Nightwears come in two types; one for children with the height between 100-120cm and the other between 130-140cm.
Please inform us when you make a reservation if you intend to use childrens amenities.

We also have the following childrens amenities.
kids' play mats, baby baths, training toilet seat and diaper disposal bin.
Please inform the staff when making your reservation if you wish to use one as numbers are limited.
Are cribs or bed guards available at the hotel?

Yes, A crib or bed guard can be arranged at the time of your reservation.
They are in free of charge.
Kindly note that they are limited to child / infant for use as below, due to safety reasons;

Crib

baby under 10 months only ( Children not yet able to stand by themselves )　

Bed guards

between 18 months and 5 years old
Do you offer room service?

Room service will deliver food to your room.
Please contact us after you take a look at the menu and are ready to call for room service.

Business hours
Breakfast: 7:00-11:00
Dinner: Weekday/Sunday 17:00-22:00 Saturday 17:00-23:00
How much do you charge for Wi-Fi access?

Wi-Fi access is complimentary for all guests.
Is early check-in or late check-out possible?

We always do our best to accommodate early check-in and late check-out request,however these Will be honored on an availability basis.
Early check-in and later checkout are available for the following extra fees.

Regular / Premier Floor: ¥4,000 per hour
Executive Floor: ¥5,000 per hour
Suite Room: ¥6,000 per hour

*All rates include tax and service charge.
What is check in/check out time?

Regular Check-in time is at 15:00. Regular Check-out time is at 11:00.
It differs depending on the plans you choose.
If you arrive early, or need to depart late, our Bell staff will be able to store your luggage free of charge.
Can I leave my luggage before check-in or after check-out?

Please leave luggage at the bell desk on the 2nd floor or at the cloakroom.
For more information on luggage storage, please click here.

Dining＆Entertainment

Which restaurants serve breakfast?

We serve Japanese and Western breakfast in the hotel.
Please see here for more information.

* The breakfast venue may change depending on the day.
* We do not accept reservations for breakfast. Thank you for your understanding.
Is there a dress code for the restaurants?

【Dinner Time】
・Please avoid extremely short clothing (e.g., hot pants) and sleeveless garments for men (e.g., tank tops or running shirts).
・Please refrain from entering with beach sandals or rubber sandals (except leather sandals and Crocs).
*Bakery & Pastry Shop is not included in this category.
How can I make tour and travel arrangements?

Our Concierge can assist you.
Is there concierge service?

Full concierge service is available to accommodate all of your travel, tour and entertainment needs.
Please contact the concierge desk.< concierge@tokyo.grandnikko.com >
Are there any restaurants at the hotel?

Yes, we have several restaurants in our hotel.

Facilities＆Services

Do you have facilities for disabled travelers?

Yes, we have barrier-free rooms (deluxe twin *non-smoking only). Please ask the reservation staff when making reservations. When emaking a reservation online, please book a deluxe twin and contact the reservation staff. There is an accessible restroom in the public space as well. Please ask the hotel staff for more information.
Is there an ATM nearby?

There is an ATM in Lawson H Daiba-Ekimae Store within the hotel premises.
Atrium Building Verre et Cour 2F

There is an ATM open 24 hours a day on the first floor of Aqua City Odaiba, a nearby commercial facility.
About 6 minutes walk
- SEVEN BANK ATM
- Lawson ATM
Where can I exchange foreign currency?

Yes, There is a foreign currency exchange machine in the main lobby on the 2nd floor. (USD/EUR/CNY/GBP/AUD/HKD/CAD/SGD/CHF/TWD/KRW/THB）
Is there a convenience store nearby?

There is a convenience store within the hotel premises.
Lawson H Daiba-Ekimae Store
Atrium Building Verre et Cour 2F
Are there any self-laundry facilities in the hotel?

There are not any self-laundry facilities in our hotel. But we have laundry service.
Do you have a fitness center?

There is a members-only fitness club on the 3rd floor of the Atrium.
Overnight guests may use the facility for a fee (¥2,200).

Transportation＆Parking

Is there car parking?

Yes, we have a parking lot with a capacity of about 374 cars in the second basement.
Do you offer free shuttle service from the airport?

We do not offer free shuttle service.
How do I get to the hotel?

Directions can be found on our access page.

GRAND NIKKO TOKYO DAIBA

2-6-1, Daiba, Minato-ku,
Tokyo 135-8701, Japan

Tel：+81-3-5500-6711
(10:00~18:00)

CONTACT