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- Notification of revisions to Terms and Conditions for Accommodation
2025.12.05
[News]
Notification of revisions to Terms and Conditions for Accommodation
In response to the enforcement of the revised Ryokan Business Law, we would like to amend our Terms and Conditions for Accommodation as follows.
We would appreciate your understanding.
All of our hotels are located in the same area. <Date of revision: January 5, 2026
Terms and Conditions for Accommodation
Before revision
Article 7.
The Hotel may cancel the Accommodation Contract under any of the following cases. Furthermore, the Hotel assumes no responsibility for damages incurred from a cancellation of the Accommodation Contract conducted in accordance with this Article;
(1)When the guest is a patient, etc. with a Specific Infectious Disease;
(2)When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes;
(3)When it is recognized that the lodging guest threatens to engage in or has engaged in acts against the provisions of laws and regulations, public order or social customs during his/her stay;
(4)When a Guest is deemed to pose a risk of Customer Harassment Behavior (Attached Table No. 2) during his/her stay;
(5)When the Guest acts violently, makes threats, intimidates, makes violent demands, or makes any other coercive or unreasonable demand or action;
(6)When the Guest acts disruptively or dangerously, causing distress to other Guests, or behaves in any other way which may cause trouble for the facility or other Guests;
(7) When the guest is deemed to fall under A-C below;
A. An Organized Crime Group, an Organized Crime Group Member, a quasi-member of an Organized Crime Group, an individual associated with an Organized Crime Group, and/or any other anti-social forces;
B. A corporation or an organization engaged in business activities which are controlled by an Organized Crime Group or an Organized Crime Group Member;
C. A corporation in which any officers are Organized Crime Group Members;
(8)When it is recognized that the lodging Guest is heavily drunken or in a similar state and threatens to cause a serious nuisance to other Guests, etc.;
(Minato-ku ordinance to enforce the Hotel Business Act, Article 5)
(9)When it is discovered that a minor guest (under 18 years of age), falsely claimed to have obtained the consent from the guardian or other legal representative, or falsely claimed to be of legal age;
(10)When the Guest otherwise fails to abide by the Usage Terms established by the Hotel.
2. In case the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any services which he/she did not receive during the contractual period.
After revision
Article 7.
The Hotel may cancel the Accommodation Contract under any of the following cases. Furthermore, the Hotel assumes no responsibility for damages incurred from a cancellation of the Accommodation Contract conducted in accordance with this Article;
(1)When the guest is a patient, etc. with a Specific Infectious Disease;
(2)When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes;
(3)When it is recognized that the lodging guest threatens to engage in or has engaged in acts against the provisions of laws and regulations, public order or social customs during his/her stay;
(4)When a Guest is deemed to pose a risk of Customer Harassment Behavior (Attached Table No. 2) during his/her stay;
(5)When the Guest acts violently, makes threats, intimidates, makes violent demands, or makes any other coercive or unreasonable demand or action;
(6)When the Guest acts disruptively or dangerously, causing distress to other Guests, or behaves in any other way which may cause trouble for the facility or other Guests;
(7) When the guest is deemed to fall under A-C below;
A. An Organized Crime Group, an Organized Crime Group Member, a quasi-member of an Organized Crime Group, an individual associated with an Organized Crime Group, and/or any other anti-social forces;
B. A corporation or an organization engaged in business activities which are controlled by an Organized Crime Group or an Organized Crime Group Member;
C. A corporation in which any officers are Organized Crime Group Members;
(8)When it is recognized that the lodging Guest is heavily drunken or in a similar state and threatens to cause a serious nuisance to other Guests, etc.;
(Minato-ku ordinance to enforce the Hotel Business Act, Article 5)
(9)When it is discovered that a minor guest (under 18 years of age), falsely claimed to have obtained the consent from the guardian or other legal representative, or falsely claimed to be of legal age;
(10)When the Guest otherwise fails to abide by the Usage Terms established by the Hotel;
(11) When it is recognized that the legal status and/or the rights associated with the Accommodation Contract have been transferred to a third party without the explicit consent of the Hotel;
(12)When it is recognized that one person or party has applied for duplicate Accommodation Contracts for the same date and/or has applied for multiple Accommodation Contracts for similar itineraries without a justifiable reason.

