개인정보 보호정책PRIVACY POLICY
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- 개인정보 보호정책
At this hotel, Grand Nikko Tokyo Co.,Ltd. and Okura Nikko Hotel Management Co., Ltd. process your personal information as independent business operators handling personal information.
For details regarding the processing of personal information by both companies, please refer to the following:
- Okura Nikko Hotel Management Co., Ltd. “Privacy Policy”
- Grand Nikko Tokyo Co.,Ltd. “【Privacy Policy】” Please see below.
Grand Nikko Tokyo Co.,Ltd. Privacy Policy
Revised June 1, 2026
This Privacy Policy sets out how Grand Nikko Tokyo Co.,Ltd. of 【2-6-1 Daiba, Minato-ku, Tokyo 135-8701, Japan】we collects, uses, stores and otherwise processes personal information or personal data defined in the applicable law in relation to the use of our services (“Personal Information”).
In the event of conflict between Japanese version and other language version of this Privacy Policy, Japanese version shall prevail, unless otherwise required by mandatory provisions of applicable laws.
Table of Contents
- 1 Categories of Personal Information we collect
- 2 Purposes for processing Personal Information
- 3 Sharing Personal Information
- 4 International Transfer
- 5 Data Retention
- 6 Security
- 7 Children Data
- 8 Privacy Rights
- 9 Changes to this Privacy Policy
- 10 Contact information
1 Categories of Personal Information we collect
*Please browse through horizontal scrolling.
| Category | Details | Source |
|---|---|---|
| Your profile |
Full Name Phone Number Email Address Gender Nationality Residence Address Age Date of Birth Place of employment Details of your passport and other government issued ID |
You Anyone who makes a booking and/or checks in on your behalf, or guests' traveling companions Travel Agents and other third-parties involved in services provided by the hotel |
| Information you register when you use our services |
Information regarding service usage (including the name of hotel booked, scheduled stay date, plan and facilities to be used) Information about payment such as credit card number Information about loyalty program such as type, membership number and point records Information about airline mileage program (aka FFP) such as type, membership number, and FFP tier Emergency contact Preference for smoking or nonsmoking room Allergy information Dietary preferences Health status and disability information Any other information you have provided to us in relation to your use of the services |
You Anyone who makes a booking and/or checks in on your behalf, or your traveling companions Travel Agents and other third-parties involved in services provided by the hotel |
| Service usage information |
Information regarding service usage (including the name of hotel stayed at, dates of stay, plan, and facilities used) Information regarding purchases and payments Points earned and used Information we collect through your use of services, such as your dominant hand Communication history Other preferences, requests and feedback |
You Anyone who checks in on your behalf, or your traveling companions Third-parties involved in services provided by the hotel |
| Video information |
Your image captured within CCTV and other video surveillance |
You |
| Survey responses |
Any information you have provided to us through the survey |
You |
| Website data |
IP address and other online identifiers Information collected through Cookie or similar technologies (e.g., logs regarding the use of our website) Other usage history including browsing history |
You Third-parties who collect data from the website or application |
| Information about your inquiry | Any information you have provided to us through the inquiry including call recording data |
You Anyone who makes a booking and/or checks in on your behalf, or your traveling companions Travel Agents and other third-parties involved in services provided by the hotel |
2 Purposes for processing Personal Information
*Please browse through horizontal scrolling.
| Purpose | Categories of Personal Information |
|---|---|
| To provide services to you. This includes making necessary safety measures, notifications and responding to your inquiry. |
Your profile Information you register when you use our services Service usage information Video information Survey responses Website data Information about your inquiry |
| To take payments |
Your profile Information you register when you use our services Service usage information |
| To improve and develop our services and business strategy (including surveys). |
Your profile Information you register when you use our services Service usage information Survey responses Website data Information about your inquiry |
| To provide you with news, offers, promotions and advertisements, including personalised content based on profiling of your interests and preferences via email, mail or online advertising. |
Your profile Information you register when you use our services Service usage information Survey responses Website data Information about your inquiry |
| To protect interests and legal rights of our customers and us. |
Your profile Information you register when you use our services Service usage information Video information Survey responses Website data Information about your inquiry |
|
To comply with our legal and regulatory obligations under the applicable law. To respond to requests from government or public authorities, law enforcement officials, courts, regulators or similar |
Your profile Information you register when you use our services Service usage information Video information Survey responses Website data Information about your inquiry |
3 Sharing Personal Information
*Please browse through horizontal scrolling.
| Entities with whom we share Personal Information | Categories of Personal Information Shared | Detail |
|---|---|---|
| Service providers e.g., IT service providers (Cloud service provider, data centers), payment processing companies, marketing/email delivery vendors, Customer support service providers | All categories of Personal Information listed in Section 1.1. | We share Personal Information with the service providers to achieve the purposes listed in Section 2.1. |
| Booking platforms (including travel agencies) |
Your profile Information you register when you use our services Service usage information Information about your inquiry |
We may provide Personal Information to Booking platforms when you book a hotel using that platform, for the purpose of fulfilling the reservation agreement. |
| Companies and other organisations that own and manage facilities, such as the spas, restaurants, health clubs, and other outlets, within the hotel |
Your profile Information you register when you use our services Service usage information Information about your inquiry |
At your request, we may provide your Personal Information to these companies or organisations. These companies or organizations process your Personal Information as independent business entities separate from us. |
|
Transportation services Leisure facilities Other Companies operating facilities or providing services |
Your profile Information you register when you use our services Service usage information Information about your inquiry |
At your request, we may provide your Personal Information to these companies or organizations. These companies or organizations process your Personal Information as independent business entities separate from us. |
| Government or public authorities, law enforcement officials, courts, regulators or similar | All categories of Personal Information listed in Section 1.1. | We share Personal Information with government or public authorities, law enforcement officials, courts, regulators or similar to respond to requests from such entity in accordance with our legal and regulatory obligations under applicable laws, |
| Counterpartyof Business transfer | All categories of Personal Information listed in Section 1.1. | In the event that we carry out a merger, acquisition, reorganization or disposal, some or all Personal Information may be disclosed to any prospective purchaser and its advisers and will be passed to the new owners of the business. |
*Please browse through horizontal scrolling.
| Jointly used data | Customers’ name, telephone number, address, email address, age, gender, the place of employment, type of airline mileage program (aka FFP), FFP membership number, FFP tier, name of hotel at which the customer will stay, dates of stay, package plan, applicable rate, arrival time, specific requests, credit card number to guarantee reservations. |
|---|---|
| Scope of Joint Users |
Grand Nikko Tokyo Co.,Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (*1), group hotels in alliance with ONHM (*1), Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd., JAL Group Airlines (*2), and JAL Card Inc. *1 For details, please refer to the “OUR HOTELS” on our company website. *2 JAL Group Airlines are Japan Airlines Co., Ltd., Japan Transocean Air Co., Ltd., J-AIR Co., Ltd., Japan Air Commuter Co., Ltd., Ryukyu Air Commuter Co., Ltd and Hokkaido Air System Co., Ltd. |
| Purpose of Joint Use | To provide services closely including hotel or air travel, publicize products and campaigns, and conduct work associated thereto. |
| Administrator of data jointly used | Grand Nikko Tokyo Co.,Ltd. Director of Human Resources and General Affairs Department Takashi Ono |
*Please browse through horizontal scrolling.
| Jointly used data | Membership number, name, date of birth, gender, address, telephone number, fax number, e-mail address, place of employment (company name, department, title, address, telephone number, fax number, e-mail address), types of membership cards, lodging history, reservation history, communication history, point records, types of airline mileage program (aka FFP), FFP membership number, FFP tier, preference for smoking or nonsmoking room, taste, health and religious data, memorial days such as wedding anniversary. |
|---|---|
| Scope of Joint Users |
Grand Nikko Tokyo Co.,Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (*1), SHIROYAMA HOTEL kagoshima, Hotel Kajima no Mori, a part of hotels or restaurants operated by Okura Enterprise Co., Ltd., Continental Foods Co., Ltd., or The Kyoto Hotel, Ltd., and restaurants operated by Hotel Okura Tokyo Co., Ltd., Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd., JAL Group airline companies (*2), and JAL Card Inc. *1 For details, please refer to the “OUR HOTELS” on our company website. *2JAL Group Airlines are Japan Airlines Co., Ltd., Japan Transocean Air Co., Ltd., J-AIR Co., Ltd., Japan Air Commuter Co., Ltd., Ryukyu Air Commuter Co., Ltd. and Hokkaido Air System Co., Ltd. |
| Purpose of Joint Use | Recording lodging history, inclusion in membership cards, issuance of membership cards, provision of hotel accommodations, food and beverage services and wedding services, provision of other services closely related to hotel usage, giving notices about promotional plans and questionnaires including those of the partner companies, product development, One Harmony program management, and all other activities related thereto. |
| Administrator of data jointly used |
Grand Nikko Tokyo Co.,Ltd. Director of Human Resources and General Affairs Department Takashi Ono |
*Please browse through horizontal scrolling.
| Jointly used data | Name, date of birth, gender, address, telephone number, email address, occupation, place of employment (company, department, address, and telephone number), type of airline mileage program (aka FFP), FFP membership number, FFP tier, tier of membership, membership number, reservation history, lodging history. |
|---|---|
| Scope of Joint Users |
Grand Nikko Tokyo Co.,Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (*1), group hotels in alliance with ONHM, Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd. *1 For details, please refer to the “OUR HOTELS” on our company website. |
| Purpose of Joint Use | To provide hotel services and services closely related to hotels, provide advertising and promotional materials and questionnaires including those relating to affiliated companies, conduct product development, and for any other work associated thereto. |
| Administrator of data jointly used |
Grand Nikko Tokyo Co.,Ltd. Director of Human Resources and General Affairs Department Takashi Ono |
*Please browse through horizontal scrolling.
| Jointly used data | Personal Information described in Section 2.1, other than that listed in A) to C) above |
|---|---|
| Scope of Joint Users |
Grand Nikko Tokyo Co.,Ltd., ONHM, member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (*1), ONHM Alliance Hotels (*1), Hotel Okura Co., Ltd., Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd. *1 For details, please refer to the “OUR HOTELS” on our company website. |
| Purpose of Joint Use | Same as the purposes listed in Section 2.1 |
| Administrator of data jointly used |
Grand Nikko Tokyo Co.,Ltd. Director of Human Resources and General Affairs Department Takashi Ono |
4 International Transfer
The above transfers, in particular to countries or regions that do not provide an adequate level of data protection, will be secured through appropriate contractual arrangements, such as standard contractual clauses specified under the Regulation (EU) 2016/679 (General Data Protection Regulation), and/or other measures required under applicable law.
5 Data Retention
In the event that we delete Personal Information after the above period or for any other reason, we irreversibly destroy Personal Information recorded and stored in electronic files, and shreds or incinerate any Personal Information recorded and stored by paper-based means.
6 Security
Administrative measures: Formulating information security policies and conducting regular training for employees
Technical measures: Implementing access controls for systems storing Personal Information, encrypting information, and deploying security software
Physical measures: Restricting access to rooms and facilities storing Personal Information and key control
7 Children Data
8 Privacy Rights
Ask us for a copy of your Personal Information
Correct, delete or restrict our processing of your Personal Information
Obtain some Personal Information you provide to us in a structured, machine-readable format
Object to our processing your Personal Information (or those of a third-party), including processing for direct marketing or profiling for purposes of direct marketing
Where we have asked for your consent, to withdraw consent at any time. If you ask to withdraw your consent, this will not affect any processing which has already taken place at that time.
9 Changes to this Privacy Policy
10 Contact information
Grand Nikko Tokyo Co.,Ltd., Human Resources and General Affairs Department
Tel. +81-3-5500-6711（9:30 - 18:00 on Weekday / Japan Time）
If you wish to exercise any of your privacy rights, please contact us in the following ways:
Mail: 2-6-1 Daiba, Minato-ku, Tokyo 135-8701, Japan
Grand Nikko Tokyo Co.,Ltd., Human Resources and General Affairs Department
